Refund policy

Frequently Asked Questions:

Why is my order being shipped in 2 shipments?

Thoroughbred Clothing Co. is located in Canada. Currently the provider we use has limited availability for product options created in Canada. Therefore to be able to offer a wider array of product options some of our items can only be fulfilled in the US. 

How long will it take for my item to arrive?

Our products are made to order! This on some occasions may delay arrival time. Generally orders are created within 1-3 Days. Depending on where the item is shipping from, orders can be expected to arrive at your door from a mere 3-5 days to 11-12 Days. 

Do you ship internationally?

Currently we ship to Canada and the United States. We are working towards being able to ship across seas. Currently shipping rates are calculated at check out. 

REFUNDS:

We would like to make this process as easy as possible however we are new at this! If you are unhappy with your order please contact us @ thoroughbredClothingCo@gmail.com. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Thoroughbredclothingco@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Thoroughbredclothingco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.